3.1 General Policy

Refunds and cancellations are subject to:

• Supplier-specific rules;
• Booking conditions;
• Timing of cancellation.

3.2 Non-Refundable Bookings

Certain bookings may be designated as:

• Non-refundable;
• Non-changeable.

These restrictions will be communicated during booking.

3.3 Cancellation Requests

Cancellation requests must be submitted:

• Via customer support;
• Through the booking portal;
• By email.

Refund eligibility depends on supplier approval.

3.4 Processing Time

Approved refunds may take:

• 7 to 30 business days;

depending on banking institutions and payment providers.

3.5 Service Fees

Administrative or processing fees may be non-refundable.

3.6 No-Show Policy

Failure to attend or use booked services may result in:

• Total forfeiture of booking amounts;
• No refund entitlement.

3.7 Force Majeure

Refunds for disruptions caused by extraordinary events remain subject to:

• Supplier policies;
• Insurance coverage;
• Applicable law.

Customers are encouraged to obtain travel insurance.